Upserve experienced a minor incident on November 6, 2022 affecting U-Series POS App and HQ and U-Series Payments, lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 06, 2022, 08:43 AM UTC
Our engineering team continues to investigate connectivity issues and your Upserve Point of Sale may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
- monitoring Nov 06, 2022, 08:48 AM UTC
We have observed merchants return to normal operations that had previously been operating in offline mode. We will continue to monitor this issue before resolving. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
- resolved Nov 06, 2022, 10:03 AM UTC
Since our last update, we have observed merchants that had previously been operating in offline mode have returned to normal operation, and this connectivity incident is resolved. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.