Upserve experienced a minor incident on November 9, 2022 affecting U-Series POS App and HQ, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 09, 2022, 03:06 PM UTC
Our engineering team is currently investigating connectivity issues and your Upserve Point of Sale may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
- identified Nov 09, 2022, 03:26 PM UTC
Our engineering team has identified an issue with a third party partner that may be impacting your Point of Sale connectivity. We are working with our partner to help them resolve and restore connectivity. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside View this Incident
- resolved Nov 09, 2022, 03:41 PM UTC
Our third party partner has resolved issues with connectivity and your Point of Sale should be operating continuously online. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.