Upserve experienced a major incident on December 23, 2022 affecting The Customer Connection (TCC), lasting 14h 37m. The incident has been resolved; the full update timeline is below.
Affected components
The Customer Connection (TCC)
Update timeline
- investigating Dec 23, 2022, 12:41 AM UTC
There are currently reports of a 3rd party Incident for merchants utilizing gift cards. Our team is reaching out to TCC, The Customer Connection, for more details. Please note that Upserve infrastructure is 100% functional.
- resolved Dec 23, 2022, 03:19 PM UTC
We have seen recovery with gift cards for TCC a 3rd party integration. Please note that Upserve infrastructure is still 100% functional. Please contact us through chat if you see any further issues.