Upserve experienced a minor incident on May 19, 2023 affecting U-Series POS App and HQ, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 19, 2023, 02:37 PM UTC
Our engineering team has identified issues with syncing on the Point of Sale and HQ. This may cause degraded performance for loading reports and receiving Online Orders. We're actively working towards a resolution. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
- identified May 19, 2023, 03:05 PM UTC
We are continuing to mitigate syncing issues on the Point of Sale and HQ. This may cause degraded performance for loading reports and receiving Online Orders. We're actively working towards a resolution. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
- resolved May 19, 2023, 03:55 PM UTC
Our engineering team has applied a resolution related to syncing issues on the Point of Sale and HQ. All systems at this time should be operational. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.