Upserve experienced a minor incident on July 18, 2023 affecting U-Series POS App and HQ, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 18, 2023, 02:24 AM UTC
Our engineering team is currently investigating syncing issues and your Point of Sale may be experiencing degraded performance or offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
- investigating Jul 18, 2023, 02:25 AM UTC
We are continuing to investigate this issue.
- investigating Jul 18, 2023, 02:26 AM UTC
We are continuing to investigate this issue.
- identified Jul 18, 2023, 02:53 AM UTC
Our engineering team has identified an issue due to a 3rd Party Service causing some merchants to experience syncing issues on the POS & degraded performance or offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview & https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside.
- resolved Jul 18, 2023, 03:36 AM UTC
Since our last update, we have observed merchants that had previously been experiencing syncing issues have returned to normal operation, and this incident is resolved. If you have any questions, please contact our support team via chat in-app or at help.upserve.com