Upserve experienced a minor incident on August 28, 2023 affecting U-Series Payments, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
U-Series Payments
Update timeline
- investigating Aug 28, 2023, 12:28 AM UTC
There is currently an issue with an upstream Gift Card provider, eCard Systems. Our team is reaching out to eCards for more details. They are aware and working on it currently.
- resolved Aug 28, 2023, 12:59 AM UTC
The incident with utilizing Gift Cards, is now fully resolved. You can continue to redeem, check balance, and load Gift Cards. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.