Upserve incident

4/29/2025 Reporting Delay for a subset customers

Minor Resolved View vendor source →

Upserve experienced a minor incident on April 29, 2025 affecting U-Series POS App and HQ, lasting 3h 14m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2025, 08:41 PM UTC
Resolved
Apr 29, 2025, 11:56 PM UTC
Duration
3h 14m
Detected by Pingoru
Apr 29, 2025, 08:41 PM UTC

Affected components

U-Series POS App and HQ

Update timeline

  1. identified Apr 29, 2025, 08:41 PM UTC

    Our engineering team has identified a problem affecting a subset of merchants experiencing issues with hq.upserve.com. As a result, your reports may be delayed. We are actively working on a resolution

  2. monitoring Apr 29, 2025, 11:29 PM UTC

    Our engineering team has applied a fix for the issue causing a subset of merchants to have reporting delay. We have observed merchants return to normal operations. We will continue to monitor this issue before resolving.

  3. resolved Apr 29, 2025, 11:56 PM UTC

    Since our last update, we have observed hq.upserve.com’s performance at normal levels and restaurants have returned to normal operation. This incident has been resolved.