Update timeline
- investigating Mar 20, 2026, 05:25 AM UTC
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
- identified Mar 20, 2026, 05:25 AM UTC
As you continue to work through the incident, update your customers frequently.
- monitoring Mar 20, 2026, 05:25 AM UTC
Let your users know once a fix is in place, and keep communication clear and precise.
- resolved Mar 20, 2026, 05:25 AM UTC
Empathize with those affected and let them know everything is operating as normal.
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- Real-time alerts when UPS reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track UPS alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
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