Uploadcare incident

Partial degradation of image processing and file delivery

Major Resolved View vendor source →

Uploadcare experienced a major incident on May 19, 2020 affecting CDN, lasting 2h 50m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2020, 08:44 AM UTC
Resolved
May 19, 2020, 11:35 AM UTC
Duration
2h 50m
Detected by Pingoru
May 19, 2020, 08:44 AM UTC

Affected components

CDN

Update timeline

  1. investigating May 19, 2020, 08:44 AM UTC

    We're experiencing issues with image processing and file delivery.

  2. identified May 19, 2020, 09:15 AM UTC

    We have identified the issue.

  3. identified May 19, 2020, 09:24 AM UTC

    We have identified the issue.

  4. monitoring May 19, 2020, 09:52 AM UTC

    The issue is resolved. We are monitoring the situation.

  5. resolved May 19, 2020, 11:35 AM UTC

    From 8:20 to 9:20 UTC we’ve experienced partial outage of our image processing and file delivery due to degradation of our storage subsystem. The issue is resolved. All systems are working properly now.