UpGuard experienced a minor incident on July 19, 2023, lasting 3h 47m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 19, 2023, 04:06 PM UTC
There are currently issues within the Questionnaire Library module resulting in the failure to copy or duplicate questionnaires. We are currently investigating the issue.
- investigating Jul 19, 2023, 04:08 PM UTC
We are continuing to investigate this issue.
- investigating Jul 19, 2023, 04:41 PM UTC
A further issue has been detected where manual rescans are also failing. We are working on resolving both issues, and to determine if these are separate incidents or with the same root cause.
- investigating Jul 19, 2023, 05:04 PM UTC
We've identified multiple issues within the platform at the moment. Manual rescans don't complete - this issue has been diagnosed and and a fix being applied. Questionnaires cant be created or copied The release notes link on the home page doesn't work correctly The issues are still under active investigation to determine root cause.
- investigating Jul 19, 2023, 06:47 PM UTC
We are continuing to investigate this issue.
- investigating Jul 19, 2023, 07:40 PM UTC
We have implemented a fix for the questionnaire issues and are still investigating our manual re-scans.
- investigating Jul 19, 2023, 07:53 PM UTC
All issues have been resolved and are operating as expected.
- resolved Jul 19, 2023, 07:53 PM UTC
This incident has been resolved.