UpGuard incident

Notifications are being processed slowly, and the current queue is 2 days long

Major Resolved View vendor source →

UpGuard experienced a major incident on November 18, 2024 affecting Web App and External API and 1 more component, lasting 4h 33m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2024, 02:29 AM UTC
Resolved
Nov 18, 2024, 07:02 AM UTC
Duration
4h 33m
Detected by Pingoru
Nov 18, 2024, 02:29 AM UTC

Affected components

Web AppExternal APIAuthentication

Update timeline

  1. identified Nov 18, 2024, 02:29 AM UTC

    We have identified the issue, and need to upgrade the CPU on a database to recover. A platform outage to recover from this issue, is being planned for 5pm AEDT (6am UTC/London, 11:30am IST).

  2. identified Nov 18, 2024, 06:00 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Nov 18, 2024, 06:01 AM UTC

    Outage commencing now to increase CPU on database

  4. monitoring Nov 18, 2024, 06:16 AM UTC

    Database update is complete. We are monitoring notification queue for performance.

  5. resolved Nov 18, 2024, 07:02 AM UTC

    The notification queue is reducing, and will be recovered within 12 hours.