UpGuard incident

System outage - cannot login

Critical Resolved View vendor source →

UpGuard experienced a critical incident on December 5, 2024 affecting Web App and Authentication, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2024, 10:03 AM UTC
Resolved
Dec 05, 2024, 01:21 PM UTC
Duration
3h 18m
Detected by Pingoru
Dec 05, 2024, 10:03 AM UTC

Affected components

Web AppAuthentication

Update timeline

  1. investigating Dec 05, 2024, 10:03 AM UTC

    We are currently investigating an alert. Authentication is not accepting new logins.

  2. monitoring Dec 05, 2024, 10:11 AM UTC

    Our Authentication provider Auth0 by Okta wasn't calling our platform correctly. The issue has resolved itself for now, we are monitoring for root cause.

  3. resolved Dec 05, 2024, 01:21 PM UTC

    This incident has been resolved.