University of South Australia incident

Email Delays from Mobile Outlook Clients and Mobile Apple Native Mail Clients

Minor Resolved View vendor source →

University of South Australia experienced a minor incident on May 20, 2025 affecting Staff Email, lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started
May 20, 2025, 11:34 PM UTC
Resolved
May 22, 2025, 06:15 AM UTC
Duration
1d 6h
Detected by Pingoru
May 20, 2025, 11:34 PM UTC

Affected components

Staff Email

Update timeline

  1. investigating May 20, 2025, 11:34 PM UTC

    We are currently investigating this issue.

  2. monitoring May 21, 2025, 12:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating May 21, 2025, 01:00 AM UTC

    The implemented fix did not remediate the issue, we are continuing to investigate and have also raised a case with Microsoft.

  4. identified May 21, 2025, 01:46 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring May 21, 2025, 05:08 AM UTC

    We have implemented a fix and are monitoring the situation, Microsoft are also engaged.

  6. resolved May 22, 2025, 06:15 AM UTC

    This incident has been resolved.