University of South Australia incident
Issues reported with Android and iOS Mail Clients
University of South Australia experienced a notice incident on January 23, 2025 affecting Staff Email, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 22, 2025, 05:03 AM UTC
Some users are reporting that they cannot use the mail client on their phones. ISTS are working with Microsoft to identify the source of the issue.
- investigating Jan 23, 2025, 01:35 AM UTC
We are continuing to work with Microsoft and have raised the impact of this issue to Major. Please remember that you can access your email via the Desktop client and the OWA Web client without impact.
- investigating Jan 23, 2025, 02:18 AM UTC
We are continuing to work with Microsoft and have raised the impact of this issue to Major. Please remember that you can access your email via the desktop Outlook client and the Email (OWA) Web client on your mobile device without impact. For quick reference you can access Outlook Web Access here: https://mail.unisa.edu.au
- monitoring Jan 23, 2025, 06:13 AM UTC
A fix has been put in place and we are monitoring the situation.
- resolved Jan 24, 2025, 06:23 AM UTC
This incident has been resolved.