University of South Australia incident

Users are unable to log into Webex Calling (Telephony)

Notice Resolved View vendor source →

University of South Australia experienced a notice incident on February 7, 2025 affecting Telephony, lasting 2d 18h. The incident has been resolved; the full update timeline is below.

Started
Feb 07, 2025, 05:16 AM UTC
Resolved
Feb 09, 2025, 11:58 PM UTC
Duration
2d 18h
Detected by Pingoru
Feb 07, 2025, 05:16 AM UTC

Affected components

Telephony

Update timeline

  1. identified Feb 07, 2025, 05:16 AM UTC

    Our vendor (Cisco) have confirmed there is an issue affecting the Asia-Pacific region causing new login attempts (from Windows) to Webex Calling to fail. Login attempts from the mobile application or non-windows devices should still work.

  2. monitoring Feb 07, 2025, 05:21 AM UTC

    Cisco have completed remediation steps and our testing has been successful. Log in attempts are now working again. We will monitor the situation. If no further issues are identified we will close off this incident.

  3. resolved Feb 09, 2025, 11:58 PM UTC

    No further issues identified. Incident closed