University of South Australia incident

Unplanned Service Interruption: myGraduation and Product Management Platform

Notice Resolved View vendor source →

University of South Australia experienced a notice incident on April 22, 2025 affecting myGraduation and Product Marketing Platform, lasting 20h 38m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2025, 02:43 AM UTC
Resolved
Apr 22, 2025, 11:22 PM UTC
Duration
20h 38m
Detected by Pingoru
Apr 22, 2025, 02:43 AM UTC

Affected components

myGraduationProduct Marketing Platform

Update timeline

  1. investigating Apr 22, 2025, 02:43 AM UTC

    Product Management Platform and myGraduation applications are experiencing a technical issues, but a team of people are investigating.

  2. identified Apr 22, 2025, 04:48 AM UTC

    Root cause has been identified, the team is working on addressing the issue, and releasing the fix to production

  3. monitoring Apr 22, 2025, 08:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 22, 2025, 11:22 PM UTC

    This incident has been resolved.