University of South Australia incident

Mount Gambier Network Outage - All Services

Critical Resolved View vendor source →

University of South Australia experienced a critical incident on May 2, 2025 affecting Mt Gambier Campus Network, lasting 12h 5m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2025, 02:44 AM UTC
Resolved
May 02, 2025, 02:50 PM UTC
Duration
12h 5m
Detected by Pingoru
May 02, 2025, 02:44 AM UTC

Affected components

Mt Gambier Campus Network

Update timeline

  1. investigating May 02, 2025, 02:44 AM UTC

    We are currently investigating a network outage affecting all services in the Mount Gambier Campus. Updates will be provided as they become available.

  2. investigating May 02, 2025, 02:48 AM UTC

    AARNet has detected an unplanned outage between Murray Bridge and Kiki, SA. Fault investigation is underway. Identification of specific impacted services is in progress and will be provided when possible. There is no ETR at this time.

  3. investigating May 02, 2025, 04:02 AM UTC

    AARNet's Third Party Supplier advised that Technicians' ETA to suspected fault location is 14:00 ACST. Upon arrival, further investigation will commence, and restoration works will begin where possible. There is no ETR at this time.

  4. investigating May 02, 2025, 05:52 AM UTC

    AARNet's Third Party Supplier Field Resources have arrived on site and commenced investigations. There is no ETR at this time. Further updates will be provided as soon as more information is available.

  5. investigating May 02, 2025, 08:37 AM UTC

    AARNet's Third Party Supplier Field Resources are continuing with investigations on site. There is no ETR at this time. Further updates will be provided as soon as more information is available.

  6. identified May 02, 2025, 09:45 AM UTC

    AARNet’s Third Party Supplier Field Resources have identified the exact location of the fibre damage. Additional resources have been engaged and are enroute to the fault location. There is no ETR at this time. Further updates will be provided as soon as more information is available

  7. monitoring May 02, 2025, 02:17 PM UTC

    Campus Network services appear to be restored. We are continuing to monitor performance while awaiting formal confirmation from our third-party provider that all restoration activities are complete.

  8. resolved May 02, 2025, 02:50 PM UTC

    AARNet's Third Party supplier have advised that restoration works have been successfully completed. AARNet Engineers have confirmed recovery. No further outage is expected.