University of South Australia incident

City East C Building Network offline (Power related)

Major Resolved View vendor source →

University of South Australia experienced a major incident on May 13, 2025 affecting City East Campus Network, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2025, 12:38 AM UTC
Resolved
May 13, 2025, 03:44 AM UTC
Duration
3h 6m
Detected by Pingoru
May 13, 2025, 12:38 AM UTC

Affected components

City East Campus Network

Update timeline

  1. investigating May 13, 2025, 12:38 AM UTC

    Notice of Unplanned Service Interruption City East C Building Service(s) Affected: Network Access (wired, wireless, telephony) Impact of Interruptions: No network access for C building at City East Estimated Time of Restoration: ETA unknown, Butterfields on the way to investigate Cause Power related Special Notes - Contact: Help Desk x25000 Message#: 1

  2. investigating May 13, 2025, 12:38 AM UTC

    We are continuing to investigate this issue.

  3. identified May 13, 2025, 02:21 AM UTC

    Issue has been identified an estimated ETA is 2pm

  4. resolved May 13, 2025, 03:44 AM UTC

    Power related, Butterfield's resolved the issue