University of Colorado Boulder experienced a major incident on August 15, 2018 affecting Web Express, lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2018, 07:30 PM UTC
Several sites on the new infrastructure have reported missing images. We are working on a solution and expect to have this resolved in 15 minutes.
- identified Aug 15, 2018, 07:51 PM UTC
Files currently are being restored. There may be a few recently added files that cannot be restored. Impacted Site Owners will be contacted directly.
- monitoring Aug 15, 2018, 09:17 PM UTC
Files have been restored and service should be operating normally. The Site Owners of sites where edits were made during a 1.5 hour window have been contacted directly. If you are still experiencing issues with your site, please contact [email protected].
- resolved Aug 15, 2018, 09:40 PM UTC
This incident has been resolved.