University of Colorado Boulder incident

301 Redirect Loop For Attached Files On Webforms

Minor Resolved View vendor source →

University of Colorado Boulder experienced a minor incident on April 12, 2019 affecting Web Express, lasting 4h. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2019, 04:43 PM UTC
Resolved
Apr 12, 2019, 08:44 PM UTC
Duration
4h
Detected by Pingoru
Apr 12, 2019, 04:43 PM UTC

Affected components

Web Express

Update timeline

  1. investigating Apr 12, 2019, 04:43 PM UTC

    We are investigating reports of problems downloading files attached to webforms

  2. identified Apr 12, 2019, 05:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 12, 2019, 05:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 12, 2019, 08:44 PM UTC

    This incident has been resolved. Webform submission file attachments can be accessed again.