University of Colorado Boulder incident

Issues with authentication and saving content

Major Resolved View vendor source →

University of Colorado Boulder experienced a major incident on September 25, 2019 affecting Web Express, lasting 4h 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2019, 05:15 PM UTC
Resolved
Sep 25, 2019, 09:40 PM UTC
Duration
4h 25m
Detected by Pingoru
Sep 25, 2019, 05:15 PM UTC

Affected components

Web Express

Update timeline

  1. investigating Sep 25, 2019, 05:15 PM UTC

    We are investigating reports of issues with authentication and saving content.

  2. identified Sep 25, 2019, 05:17 PM UTC

    We have identified an issue with database replication and are working to resolve it.

  3. monitoring Sep 25, 2019, 05:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 25, 2019, 09:40 PM UTC

    This incident has been resolved.