University of Colorado Boulder incident

Major Outage

Critical Resolved View vendor source →

University of Colorado Boulder experienced a critical incident on May 3, 2020 affecting Web Express and LDAP Authentication and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2020, 03:24 PM UTC
Resolved
May 03, 2020, 04:45 PM UTC
Duration
1h 21m
Detected by Pingoru
May 03, 2020, 03:24 PM UTC

Affected components

Web ExpressLDAP AuthenticationSAML Authentication

Update timeline

  1. investigating May 03, 2020, 03:24 PM UTC

    A hosting provider is experiencing large scale issues. We will update as we learn more

  2. identified May 03, 2020, 04:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 03, 2020, 04:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 03, 2020, 04:45 PM UTC

    This incident has been resolved.