University of Colorado Boulder incident

Timeouts of all Web Express websites

Critical Resolved View vendor source →

University of Colorado Boulder experienced a critical incident on September 26, 2019 affecting Web Express, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2019, 08:32 PM UTC
Resolved
Sep 26, 2019, 09:44 PM UTC
Duration
1h 11m
Detected by Pingoru
Sep 26, 2019, 08:32 PM UTC

Affected components

Web Express

Update timeline

  1. investigating Sep 26, 2019, 08:32 PM UTC

    We are currently investigating this issue.

  2. identified Sep 26, 2019, 08:36 PM UTC

    We have identified the issue that caused slow response times and are working to resolve it.

  3. monitoring Sep 26, 2019, 08:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 26, 2019, 09:44 PM UTC

    This incident has been resolved.