University of Colorado Boulder incident

Authentication Errors

Major Resolved View vendor source →

University of Colorado Boulder experienced a major incident on May 30, 2020 affecting Web Express and LDAP Authentication, lasting 3h 37m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2020, 02:18 PM UTC
Resolved
May 30, 2020, 05:56 PM UTC
Duration
3h 37m
Detected by Pingoru
May 30, 2020, 02:18 PM UTC

Affected components

Web ExpressLDAP Authentication

Update timeline

  1. investigating May 30, 2020, 02:18 PM UTC

    We are investigating reports of authentication failure with "Failed to connect to ldap server" as the error message

  2. identified May 30, 2020, 02:35 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 30, 2020, 03:49 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring May 30, 2020, 05:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 30, 2020, 05:56 PM UTC

    This incident has been resolved.