University of Colorado Boulder incident

Unable to send e-mail from form submissions or site editor invites.

Major Resolved View vendor source →

University of Colorado Boulder experienced a major incident on May 10, 2023 affecting E-mail, lasting 5d 21h. The incident has been resolved; the full update timeline is below.

Started
May 10, 2023, 09:49 PM UTC
Resolved
May 16, 2023, 07:16 PM UTC
Duration
5d 21h
Detected by Pingoru
May 10, 2023, 09:49 PM UTC

Affected components

E-mail

Update timeline

  1. investigating May 10, 2023, 09:49 PM UTC

    We are currently investigating this issue.

  2. identified May 11, 2023, 09:59 PM UTC

    The issue has been identified and a fix is scheduled for Monday, May 15. More information: https://www.colorado.edu/webcentral/newsletter/updates/form-e-mail-error

  3. identified May 16, 2023, 03:02 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring May 16, 2023, 03:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 16, 2023, 07:16 PM UTC

    This incident has been resolved.