University of Colorado Boulder incident

Unable to send e-mail from form submissions or site editor invites.

Critical Resolved View vendor source →

University of Colorado Boulder experienced a critical incident on May 17, 2023 affecting E-mail, lasting 2d. The incident has been resolved; the full update timeline is below.

Started
May 17, 2023, 10:01 PM UTC
Resolved
May 19, 2023, 10:39 PM UTC
Duration
2d
Detected by Pingoru
May 17, 2023, 10:01 PM UTC

Affected components

E-mail

Update timeline

  1. investigating May 17, 2023, 10:01 PM UTC

    We are currently investigating this issue.

  2. investigating May 18, 2023, 08:27 PM UTC

    Our hosting vendor is continuing to investigate the cause of the disruption in email sending. This impacts web forms and site invites.

  3. monitoring May 19, 2023, 01:56 PM UTC

    Our hosting vendor has deployed a fix for the issue, and are seeing successful results. We are currently monitoring the platform.

  4. resolved May 19, 2023, 10:39 PM UTC

    This incident has been resolved.