unitQ experienced a critical incident on May 18, 2023 affecting unitQ Login/SSO, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 18, 2023, 09:42 PM UTC
We are investigating an issue preventing customers from logging in to unitQ. We've investigating currently. Stay tuned here for more updates, next update: 4:30 PM PST.
- monitoring May 18, 2023, 10:05 PM UTC
Root cause has been identified as an outage from Okta which can be monitored here https://status.okta.com/. It appears that most, if not all users should now be able to log in. We will be monitoring the situation closely and continue to provide regular updates.
- resolved May 18, 2023, 10:49 PM UTC
Okta has posted that the incident is resolved as you can see here: https://status.okta.com/#incident/a9C4z000000TXDiEAO. Login functionality is restored. Apologies for any inconvenience.