unitQ incident
Investigating data processing issue with unitQ Monitor
unitQ experienced a minor incident on June 6, 2023 affecting unitQ Data Processing, lasting 1d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 06, 2023, 02:56 AM UTC
We are aware of an issue with unitQ Monitor's data processing and our team is actively working on bringing feedback back up to full throughput. We are investigating the matter and will provide an update later this evening and as our investigation progresses.
- investigating Jun 06, 2023, 02:59 AM UTC
We are continuing to investigate this issue.
- identified Jun 06, 2023, 06:33 AM UTC
Root causes of the issue have been identified and we are now working to restore capacity in our data processing pipeline. We expect to have full capacity available soon. Once capacity is restored we will conduct a data audit to ensure that all user feedback is fully classified.
- monitoring Jun 06, 2023, 02:28 PM UTC
Data capacity is fully restored and recent data has been classified at historical levels. We are now auditing all feedback data from last week and closely monitoring the data pipeline as we review last week's data.
- monitoring Jun 07, 2023, 01:58 AM UTC
Data pipeline auditing is proceeding well. We expect to have all of last week's data reviewed by tomorrow.
- monitoring Jun 07, 2023, 04:07 PM UTC
The issue affecting unitQ data processing has been successfully resolved. Thank you for your patience.
- resolved Jun 07, 2023, 04:28 PM UTC
This incident has been resolved.