Unito experienced a major incident on July 24, 2024 affecting Unito Syncing Service, lasting 12h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2024, 03:21 PM UTC
We’re currently investigating an issue causing some items not to be updated or synced, this is occurring across multiple connectors. Rest assured we are actively working on a resolution and will continue to post updates. We apologize for any inconvenience this may be causing you and your teams.
- identified Jul 24, 2024, 04:25 PM UTC
We have identified the issue and are working on a fix. Customers will continue to see sync latencies. We thank you for your continued patience while we work on this issue.
- identified Jul 24, 2024, 04:51 PM UTC
We have identified that the issue impacted items created yesterday, July 23rd, 2024. We are still working on a fix to sync items that are affected by the issue, but items created before and after this time should sync normally.
- identified Jul 24, 2024, 09:36 PM UTC
We'd like to take a moment to add more detail on our findings: On July 23rd 2024 at 1:58PM EST, any new items created or updated aren’t syncing as expected. Additionally, any flows with changes detected during the period between 1:58PM to 3:04PM EST are also affected where items with changes detected aren't syncing as expected. Our team is actively working to resolve this issue and we once again apologize for the inconvenience this may be causing you and your teams.
- monitoring Jul 25, 2024, 02:48 AM UTC
We’ve identified and deployed a fix. We expect to see improvements over the next few hours and will continue to closely monitor. We will post an update once we’ve confirmed all impacted flows have resumed functionality.
- resolved Jul 25, 2024, 04:15 AM UTC
This incident has been resolved. All impacted flows have now recovered.