iOS users may experience issues accessing Outlook and Hotmail from the iOS default Mail app

Update timeline

1. resolved Apr 27, 2026, 09:57 PM UTC

   User impact: iOS users may experience issues accessing Outlook and Hotmail from the default Mail app. More info: iOS users on iPhones MUST take the following steps to re-enter their password and access their accounts: 1. Open the Settings app on your iPhone. 2. Scroll down and tap on Mail. 3. Select Accounts under the Mail settings. 4. Tap on the email account for which you need to reenter the password. 5. Tap on Account Settings or directly on the Password field (depending on your iOS version). 6. Enter the updated or correct password in the Password field. 7. Tap Done to save the changes. 8. Open the Mail app to confirm that the account is syncing properly and emails are being sent/received. Final status: iOS users MUST take the additional steps listed in the "More info" section above to resolve impact. We’ve confirmed service health has returned to normal and reporting users that have completed the additional steps are now able to access Outlook and Hotmail. We'll keep this post up for 24 hours to ensure users are able to review and take the mitigating actions. Start time: Monday, April 27, 2026, at 8:45 AM UTC End time: Monday, April 27, 2026, at 7:16 PM UTC This is the final update for the event.

2. resolved Apr 28, 2026, 10:44 PM UTC

   User impact: iOS users may experience issues accessing Outlook and Hotmail from the default Mail app. More info: iOS users on iPhones MUST take the following steps to re-enter their password and access their accounts: 1. Open the Settings app on your iPhone. 2. Scroll down and tap on Mail. 3. Select Accounts under the Mail settings. 4. Tap on the email account for which you need to reenter the password. 5. Tap on Account Settings or directly on the Password field (depending on your iOS version). 6. Enter the updated or correct password in the Password field. 7. Tap Done to save the changes. 8. Open the Mail app to confirm that the account is syncing properly and emails are being sent/received. Final status: iOS users MUST take the additional steps listed in the "More info" section above to resolve impact. We’ve confirmed service health has returned to normal and reporting users that have completed the additional steps are now able to access Outlook and Hotmail. Start time: Monday, April 27, 2026, at 8:45 AM UTC End time: Monday, April 27, 2026, at 7:16 PM UTC This is the final update for the event.

3. monitoring Apr 29, 2026, 09:02 PM UTC

   User impact: iOS users may experience issues accessing Outlook and Hotmail from the default Mail app. More Info: Outlook.com, Hotmail.com, and the Outlook app are still working as expected. However, if your account is locked out, please follow the corresponding article above to resolve that issue. iOS users on iPhones must take the following steps to access their accounts: 1. Open the Settings app on your iPhone. 2. Scroll down and tap on Mail. 3. Select Accounts under the Mail settings. 4. Tap on the email account for which you need to re-enter the password. 5. Tap on Account Settings or directly on the Password field (depending on your iOS version). 6. Enter the updated or correct password in the Password field. 7. Tap Done to save the changes. 8. Open the Mail app to confirm that the account is syncing properly and emails are being sent/received. Reset a forgotten Microsoft account password https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37 Microsoft account has been locked https://support.microsoft.com/en-us/account-billing/microsoft-account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27 Troubleshoot Microsoft verification code issues https://support.microsoft.com/en-us/account-billing/troubleshoot-microsoft-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48 Current status: Our service environment remains healthy, and users should follow the instructions listed in the More info section above. We’ve included links with guidance should you encounter additional issues. Next update by: Thursday, April 30, 2026, at 10:00 PM UTC