UnaBiz experienced a minor incident on November 23, 2021 affecting Business Support System (BSS), lasting 5d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 23, 2021, 05:55 PM UTC
Please be advised that an incident is OPEN. Analysis of the root cause is still on-going and will be communicated to you as soon as possible. Incident reference CORP-34509 Severity S3 Service Impact The portal https://connect.sigfox.com/ (Sigfox operators only) is currently unavailable. Contract creation and edition is possible through API v2 endpoints. It is not possible to purchase connectivity or activate devkits on the Buy platform. Start Date and Time 2021-11-23 17:50 UTC End Date and Time 2021-11-29 15:54 UTC Root cause analysis During the migration to GCP, an issue occurred when restarting Connect application, due to an issue with the cache memory. The database was restored by our teams for the service to resume.
- resolved Nov 29, 2021, 04:47 PM UTC
This incident has been resolved.