Umbrellar incident

Umbrellar Cloud Portal issue when customer can't create new and modify existing subscriptions

Notice Resolved View vendor source →

Umbrellar experienced a notice incident on November 8, 2018, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2018, 02:04 AM UTC
Resolved
Nov 08, 2018, 04:06 AM UTC
Duration
2h 2m
Detected by Pingoru
Nov 08, 2018, 02:04 AM UTC

Update timeline

  1. identified Nov 08, 2018, 02:04 AM UTC

    We have been facing an issue when customers can't create new and modify existing subscriptions through Umbrellar Cloud Portal. We identified an issue and working on solution. Sorry for inconvinience

  2. resolved Nov 08, 2018, 04:06 AM UTC

    The incident was resolved. Umbrellar Cloud Portal purchase journey and subscription management functionality were restored.