Umbrellar incident

Umbrellar Cloud Portal issue for customers who have MFA enabled for guest users

Notice Resolved View vendor source →

Umbrellar experienced a notice incident on January 10, 2019, lasting 11d 20h. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2019, 01:01 AM UTC
Resolved
Jan 21, 2019, 09:47 PM UTC
Duration
11d 20h
Detected by Pingoru
Jan 10, 2019, 01:01 AM UTC

Update timeline

  1. identified Jan 10, 2019, 01:01 AM UTC

    We have identified an issue for customers who have enabled multi-factor authentication for guest users not being able to access Umbrellar Cloud Portal. We are going to implement new authentification scenario on our Cloud Portal within 7 days. Those customers who have multi-factor authentication for guest users enabled will not be able to access Umbrellar Cloud Portal however those customers who do not have this option turned on will be able to access portal without any problems. Sorry for the inconvenience.

  2. resolved Jan 21, 2019, 09:47 PM UTC

    This incident has been resolved.