Umbrellar experienced a critical incident on June 3, 2019 affecting Cloud Connect - Powered by Veeam, lasting 22h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Cloud Connect - Powered by Veeam
Update timeline
- identified Jun 03, 2019, 09:50 PM UTC
Currently backup jobs are not being processed on our Cloud Connect platform. We are working with our vendor on this issue and will post an update as soon as possible.
- monitoring Jun 04, 2019, 12:26 AM UTC
Service has now been restored and we are monitoring the status of jobs as they complete.
- resolved Jun 04, 2019, 08:00 PM UTC
Overnight monitoring has confirmed that service is fully restored and all jobs are completing successfully.