Umbrellar incident
Umbrellar Network - degraded performance for a subset of outbound traffic
Umbrellar experienced a minor incident on September 2, 2019 affecting Auckland and Christchurch, lasting 18h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 02, 2019, 04:38 AM UTC
We are aware of an issue with one of our upstream peers which is impacting a small subset of outbound traffic. Impact is slowness or performance degradation which may be noticed as pages taking longer to load or files taking longer to download from systems hosted with us. The provider is aware of the issue and is working on a resolution.
- resolved Sep 02, 2019, 11:00 PM UTC
Our upstream provider has advised that this issue has been resolved and customers who reported the issue to us have confirmed network performance has recovered. If you have any questions or are still experiencing any issues, please let us know by email to [email protected].