Umbrellar incident

Umbrellar Portal Login & Authentication Issue

Major Resolved View vendor source →

Umbrellar experienced a major incident on November 14, 2019 affecting Authentication, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2019, 05:49 AM UTC
Resolved
Nov 14, 2019, 07:27 AM UTC
Duration
1h 37m
Detected by Pingoru
Nov 14, 2019, 05:49 AM UTC

Affected components

Authentication

Update timeline

  1. investigating Nov 14, 2019, 05:49 AM UTC

    We have identified an issue with logins and authentication on the Umbrellar Portal. We are working to resolve this as soon as we can. In the meantime, if you encounter any issues please contact our support team. Thank you.

  2. investigating Nov 14, 2019, 05:51 AM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 14, 2019, 05:52 AM UTC

    We are continuing to investigate this issue.

  4. investigating Nov 14, 2019, 07:25 AM UTC

    We have identified the issue and working on the fix now. Will update as soon as possible.

  5. resolved Nov 14, 2019, 07:27 AM UTC

    Due to incorrect configuration to third party API, Umbrellar Cloud Portal was not able to communicate to external systems for a short period. Some of our customers could see an error message when they were trying to login. We noticed this issue and applied a fix. The problem should be resolved. Sorry for inconvenience.