Umbrellar incident

Umbrellar Cloud Portal Login & Authentication Issue

Major Resolved View vendor source →

Umbrellar experienced a major incident on February 17, 2020, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2020, 01:09 AM UTC
Resolved
Feb 17, 2020, 02:02 AM UTC
Duration
53m
Detected by Pingoru
Feb 17, 2020, 01:09 AM UTC

Update timeline

  1. investigating Feb 17, 2020, 01:09 AM UTC

    Due to connection lose to third party API, some of our customers could see an error message when they are trying to login to Umbrellar Cloud Portal or Salesforce Community. We noticed this issue and applying a hotfix. The problem should be resolved in the next hour or so. Sorry for the inconvenience.

  2. resolved Feb 17, 2020, 02:02 AM UTC

    We deployed a hotfix to Umbrellar Cloud Portal. The issue is no longer appears. Sorry for the inconvenience.