Umbrellar incident
Performance issue with Microsoft Usage API which does not allow Umbrellar to generate invoices for usage-based products
Umbrellar experienced a minor incident on March 4, 2020 affecting Billing Platform, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 04, 2020, 02:50 AM UTC
Due to the performance degradation of the Microsoft Azure Usage API, we unable to retrieve information about usage consumed in February by our customers and partners. As a result, we will not be able to issue invoices for consumption-based products (Azure PAYG, etc) in a standard billing cycle (at 4th of March). We will issue invoices as soon as we have information about consumed usage received from Microsoft. Sorry for any inconvenience.
- investigating Mar 06, 2020, 02:10 AM UTC
We are continuing to investigate this issue.
- resolved Mar 06, 2020, 02:13 AM UTC
We successfully downloaded all usage from the Microsoft Azure Usage API and uploaded it to our billing platform. We are going to generate invoices in the next 2 hours and will be sending those invoices to our customers and partners.