Umbrellar incident

Umbrellar Cloud Portal Login & Authentication Issue

Major Resolved View vendor source →

Umbrellar experienced a major incident on May 20, 2020, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2020, 10:56 PM UTC
Resolved
May 20, 2020, 11:27 PM UTC
Duration
30m
Detected by Pingoru
May 20, 2020, 10:56 PM UTC

Update timeline

  1. identified May 20, 2020, 10:56 PM UTC

    Due to connection lose to third party API, some of our customers could see an error message when they are trying to login to Umbrellar Cloud Portal or Salesforce Community. We noticed this issue and working on a resolution. The problem should be resolved in the next hour or so. Sorry for the inconvenience.

  2. resolved May 20, 2020, 11:27 PM UTC

    We managed to restore connectivity to third party API so Umbrellar Cloud Portal is fully operational. Sorry for the inconvenience.