Umbrellar incident

Microsoft Storage Explorer, timeouts to Azure Stack Hub's endpoints

Minor Resolved View vendor source →

Umbrellar experienced a minor incident on June 29, 2020 affecting NZ North and Management API, lasting 56d 4h. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2020, 09:53 PM UTC
Resolved
Aug 25, 2020, 02:37 AM UTC
Duration
56d 4h
Detected by Pingoru
Jun 29, 2020, 09:53 PM UTC

Affected components

NZ NorthManagement API

Update timeline

  1. investigating Jun 29, 2020, 09:53 PM UTC

    We are currently experiencing timeouts to Azure Stack Hub's endpoints using Microsoft Storage Explorer, we are aware of this issue and working with Microsoft towards a resolution.

  2. identified Jul 02, 2020, 03:20 AM UTC

    The problem has been identified in Storage Explorer and that node.js cert data ships with a reference to this expired root cert that takes-effect regardless of trying to supply a new one. This was reported to node.js and fixed recently: https://github.com/nodejs/node/issues/33681 However, this will require Microsoft to ship an updated version of storage explorer with the updated node/electron references. In the meantime we are working on a workaround until MS ships the updated version of Storage explorer out.

  3. identified Jul 14, 2020, 12:48 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jul 14, 2020, 12:49 AM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Aug 25, 2020, 02:37 AM UTC

    Microsoft to release the official fix with its next iteration in Storage Explorer