Umbrellar experienced a major incident on March 3, 2021 affecting Billing Platform, lasting 4h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 03, 2021, 07:23 PM UTC
We are investigating an issue with the MyCSP Billing System that is impacting invoices generation. We will provide an update when we have further information. If you have any questions, please let us know by email to [email protected].
- identified Mar 03, 2021, 11:02 PM UTC
We've identified an issue that impacted invoices generation on the MyCSP Billing Platform. We are working to resolve this issue and will provide an update when we have further information.
- resolved Mar 03, 2021, 11:50 PM UTC
All invoices on the MyCSP Billing Platform were successfully generated so disruption of service is now resolved. We apologise for the inconvenience. If you have any questions, please let us know by email to [email protected].