Umbrellar experienced a critical incident on July 21, 2022 affecting Cloud Services Engineering Support - Work Hours and Cloud Success Phone Support - Work Hours, lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2022, 02:08 AM UTC
We are currently experiencing issues with our phone system provider and inbound phone calls via the 0800 number may not go through. Our team are working with the provider on rectifying this issue. Please use [email protected] for queries if you are unable to reach our 0800 number. More updates to follow.
- identified Jul 21, 2022, 02:15 AM UTC
The issue has been identified as a fault with Microsoft Teams and its supported services. Microsoft are tracking this with the ID TM402718 and it appears to be global in nature. Once more updates are provided under TM402718 we will provide further updates.
- monitoring Jul 21, 2022, 04:06 AM UTC
The Microsoft Teams global outage under service health notice TM402718 is gradually coming back online. The 0800 number is now operational and we are continuing to monitor its health.
- resolved Jul 21, 2022, 05:04 AM UTC
Phone services are working normally again.