Umbrellar incident
Umbrellar - Investigating Cloud Portal Disruption
Umbrellar experienced a notice incident on November 3, 2022 affecting Authentication, lasting 21h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 03, 2022, 06:23 AM UTC
We have identified a login/authentication issue with the Umbrellar MyCSP Portal impacting users that cannot self-service. We are fixing it as soon as we can and are working closely with Microsoft. If you want to place an order, please let us know the order details by emailing us at [email protected] and we will assist you in provisioning them as soon as possible.
- monitoring Nov 04, 2022, 01:11 AM UTC
The login/authentication issue to the Umbrellar MyCSP Portal is now fixed. If you are still facing issues accessing MyCSP, please request your Global Admin to log in and accept the request for application permissions. We will continue to monitor this issue to ensure it was fully resolved. If you have any questions, please let us know by email to [email protected]
- monitoring Nov 04, 2022, 02:22 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 04, 2022, 04:09 AM UTC
We have verified that the login/authentication issue to Umbrellar MyCSP Portal is now resolved. We apologize for the service disruption. If you have any questions, please let us know by email to [email protected]