Umbrellar experienced a critical incident on January 15, 2024 affecting Christchurch, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Christchurch
Update timeline
- investigating Jan 15, 2024, 10:41 PM UTC
We are aware of services being down in our Christchurch datacentre and are in contact with the providers to restore service as quickly as possible. Further updates to come.
- investigating Jan 15, 2024, 10:45 PM UTC
Services are beginning to recover. Still under investigation.
- monitoring Jan 15, 2024, 10:51 PM UTC
We are working with our Datacentre provider to understand the cause of the outage. All services should be operational again now and are being monitored. Please contact [email protected] if you have any unresolved issues.
- resolved Jan 15, 2024, 11:25 PM UTC
All services in Christchurch are operating normally again.