Ultimate AI is currently experiencing a minor incident, which began 844d ago. The vendor's full update timeline is below.
Update timeline
- monitoring Jan 23, 2024, 09:24 PM UTC
What is agent scheduling? Agent scheduling is the strategic process of organizing work hours for customer service agents. This involves setting weekly schedules, navigating time off and PTO requests, and ensuring the right number of agents work at the right time for optimal organizational efficiency. Agent scheduling isn’t as simple as inputting employee names on […] The post Agent scheduling: Benefits + best practices appeared first on Zendesk .