Ultimate AI experienced a minor incident on January 25, 2024, lasting 980d 5h. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Jan 25, 2024, 09:14 PM UTC
What is an AI call center? An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. Customer service technology has come a long way from the oldest documented customer complaint inscribed on a more than 3,700-year-old clay tablet. […] The post AI call center: A complete guide appeared first on Zendesk .