Ultimate AI experienced a minor incident on March 8, 2024, lasting 937d 6h. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Mar 08, 2024, 08:05 PM UTC
The Agent Status Dashboard is a tool designed for managers and team leaders to provide real-time visibility into their agents’ current activities. Yep, you read that right—we’re talking real-time insights on agents’ operations. The dashboard allows managers to closely monitor their team members without hovering over their shoulders or constantly interrupting them throughout the day. […] The post Introducing Agent Status Dashboard appeared first on Zendesk .