Ultimate AI incident

Zendesk + Ultimate: Setting a new standard of service with AI agents

Minor Resolved View vendor source →

Ultimate AI experienced a minor incident on March 13, 2024, lasting 932d 13h. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2024, 01:22 PM UTC
Resolved
Oct 02, 2026, 02:52 AM UTC
Duration
932d 13h
Detected by Pingoru
Mar 13, 2024, 01:22 PM UTC

Update timeline

  1. monitoring Mar 13, 2024, 01:22 PM UTC

    Zendesk announced today that it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the market. The latest CX Trends data shows that unprecedented demand for AI is driving up the speed and frequency of customer engagement. In this new era of AI-powered […] The post Zendesk + Ultimate: Setting a new standard of service with AI agents appeared first on Zendesk .