Ultimate AI incident
Introducing the newest way to keep track of your agents’ activity
Ultimate AI experienced a minor incident on March 14, 2024, lasting 931d 7h. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Mar 14, 2024, 07:33 PM UTC
Agent Activity is the place to go. With no setup effort, your agents’ activity information will be at your fingertips, with the same level of insight for past days as you have for the current day. Displaying information on what your agents are working on, their schedule, and their adherence to that schedule allows for […] The post Introducing the newest way to keep track of your agents’ activity appeared first on Zendesk .