Ultimate AI incident

Zendesk WFM: Introducing customizable business hours in Forecast

Minor Resolved View vendor source →

Ultimate AI experienced a minor incident on March 18, 2024, lasting 927d 12h. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2024, 02:00 PM UTC
Resolved
Oct 02, 2026, 02:52 AM UTC
Duration
927d 12h
Detected by Pingoru
Mar 18, 2024, 02:00 PM UTC

Update timeline

  1. monitoring Mar 18, 2024, 02:00 PM UTC

    Ask and you shall receive in the form of forecast flexibility! You can now show staffing forecasts based on operational hours right inside Zendesk WFM. When working to support customers we’re usually looking at two request scenarios – live channels such as chat and voice in which we are helping our customers in real-time, and […] The post Zendesk WFM: Introducing customizable business hours in Forecast appeared first on Zendesk .